You know how instructions always start out with... make sure the appliance is plugged in. The same can be said of cell phones. It was charged but it didn’t ring.
I was missing calls. A message would say that I got a call, and even though I was right there with my cell, I didn’t hear it ring. I hate to say this ,but it took two of us a better part of a half
hour working on the silent phone ,trying to fix what was wrong ,when we finally turned to Google. Dr. Google said that the first thing to do was to check if the ring was in silence mode. . Duhhhhh. I bet I did that accidentally . I was trying to get it out
of its fancy protective case because I thought it made it hard for me to get to the call. I had to struggle to get the case off and I am sure now , that I must have pushed the silence tab , that I
should have left alone. It’s all fixed now and maybe next time I will check the silence ringer when I don’t get any phone calls.